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Extreme Government Makeover: Increasing Our Capacity to Do More Good, by Ken Miller
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This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.
The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.
What you’ll learn in Extreme Government Makeover
• The one and only thing government needs to focus on to get out of this crisis
• How government can perform its vital functions 80 percent faster, at less cost and with better quality
• The DNA of government complexity and how we can genetically modify it
• How to spot the “moldy” thinking that is making us all sick
• How to get rid of 40 percent of your agency’s workload
• How to find the hidden costs of government
• What the next generation of customers and employees are going to do to your operations
• Why technology isn’t the answer
• Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great.
- Sales Rank: #294604 in eBooks
- Published on: 2011-04-12
- Released on: 2011-04-12
- Format: Kindle eBook
Most helpful customer reviews
4 of 5 people found the following review helpful.
A Must Read For Those Seeking To Change How Govt, Works
By Paul Wolf
This book is the best I have read about how to improve the operation of government.
As the former Deputy Director of the Missouri Department of Revenue and Director of Performance Improvement for Missouri State government, Ken Miller understands how government works. Named as one of the country's top change agents by Fast Company magazine, Miller's latest book Extreme Government Makeover is a must read for anyone interested in changing how government works.
So much of government reform efforts focus on getting employees to do more through performance evaluations, financial incentives, etc. Miller points out that the problem with government is not lazy employees, it is how government is structured and designed that prevents government from working better, faster and cheaper.
Miller's years of experience in helping government agencies improve performance allows him to provide great real world examples of how his ideas and process has worked.
If you are an elected official, department head, employee or a citizen seeking to make government operate better, faster and cheaper, Extreme Government Makeover is the book for you.
In addition to being well written and informative Miller's sense of humor made the book very enjoyable to read.
2 of 2 people found the following review helpful.
Extreme Government Makeover
By CJH
Interesting perspective on current concepts - repackaged! Would have preferrred something new. View of government is from outsider/management not "in the trenches". Tips and techniques don't take into consideration current real-world situation.
1 of 1 people found the following review helpful.
We used these techniques and they work.
By Ben Nelson
We are currently engaged in a Business Process Reengineering (BPR) Project within our state department of social services using Ken's books and ideas. The efforts are being assisted by colleagues in Ken's consulting company- but actual decisions and flows are being designed by first line employees assisted by several supervisors. The first of 15 offices which are part of the BPR project was fully operational with the new process. The first full month of production in this office showed we went from determining eligibility for benefits on the first visit to the office from less than 5% of applicants to 70% of applicants. This saved about 15,000 of the normal volume of 25,000 customer interactions in the month for this office. This success encouraged some of the other offices to request their BPR Project be started earlier than originally scheduled.
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